markc
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Post by markc on Mar 10, 2016 7:31:19 GMT
So Hayley out of interest. How did they run the cables from your dish to the tv's. Are there pre installed cables for Sky like there is for Virgin in your HH. Or did sky have to run a cable on the outside of your walls and then drill into your walls ? You can have your cables pre installed by Harron at first fix stage. It is however expensive. I asked them to pre wire my desired rooms @ £80 a room with the intention sorting my own dish however they accidentally installed the whole system . The new product Hayley is referring to is SKY Q however it's currently only available for exsisting customers at the moment. working for SKY I have access to offers. I currently have ones for the complete bundle for £30, each additional room is £5. It was nice to meet you today Haley, if you have any issues let me know. if anyone needs any advice on dish/ cable/ TV locations before an install give me a shout on a side note the engineers that generally work this area are in my team, if you ever have any feedback good a bad its always Appreciated. Hi Damon, We move in around the 1st of April. I'm with Sky for TV, phone and BB (fibre) and in contract to November. Also have discounts applied. I enquired about Sky Q - but think its a little pricey for now (especially as I would lose my discounts - so would end up paying £50 a month more) So - settled on moving Sky as it is and phoned for a move this week. I have been told by the advisor that fibre isnt available and in fact they couldn't see any line as yet - but at best it seems I would only be able to get standard BB (which others on here have said is around 2 to 8 meg) What's your experience - suspect its just TV you deal with? As a side note - now I'm not having the Sky Q - I want to send the signal from the 2nd box in the lounge up through the pre installed coaxial (RF out) to a distributor in the loft. I have the distributor already but hoped the installer would ensure the signal is being sent? I need to phone them up this week again as I want to enquire about buying myself out of the contract (last resort) as I really need a faster connection - it seems Virgin are having trouble connecting houses as well though. TV and fibre are obviously the absolute priority in regards to moving house Mark..
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Post by chillyboy on Mar 10, 2016 7:56:10 GMT
Damon
Thanks for info will PM you some questions :-)
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Deleted
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Post by Deleted on Mar 10, 2016 11:07:15 GMT
You can have your cables pre installed by Harron at first fix stage. It is however expensive. I asked them to pre wire my desired rooms @ £80 a room with the intention sorting my own dish however they accidentally installed the whole system . The new product Hayley is referring to is SKY Q however it's currently only available for exsisting customers at the moment. working for SKY I have access to offers. I currently have ones for the complete bundle for £30, each additional room is £5. It was nice to meet you today Haley, if you have any issues let me know. if anyone needs any advice on dish/ cable/ TV locations before an install give me a shout on a side note the engineers that generally work this area are in my team, if you ever have any feedback good a bad its always Appreciated. Hi Damon, We move in around the 1st of April. I'm with Sky for TV, phone and BB (fibre) and in contract to November. Also have discounts applied. I enquired about Sky Q - but think its a little pricey for now (especially as I would lose my discounts - so would end up paying £50 a month more) So - settled on moving Sky as it is and phoned for a move this week. I have been told by the advisor that fibre isnt available and in fact they couldn't see any line as yet - but at best it seems I would only be able to get standard BB (which others on here have said is around 2 to 8 meg) What's your experience - suspect its just TV you deal with? As a side note - now I'm not having the Sky Q - I want to send the signal from the 2nd box in the lounge up through the pre installed coaxial (RF out) to a distributor in the loft. I have the distributor already but hoped the installer would ensure the signal is being sent? I need to phone them up this week again as I want to enquire about buying myself out of the contract (last resort) as I really need a faster connection - it seems Virgin are having trouble connecting houses as well though. TV and fibre are obviously the absolute priority in regards to moving house Mark..
Only option for decent BB is Virgin (Co-ax\Fibre to home) or BT (Full Fibre to the home). Other CPs aren't currently using Openreach lines for FTTP and I don't think FTTC is an option here (it isn't on my street). You can cancel your BB at new address without penalty as the same level of service can not be provided at your new home.
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markc
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Post by markc on Mar 10, 2016 12:45:18 GMT
Hi Damon, We move in around the 1st of April. I'm with Sky for TV, phone and BB (fibre) and in contract to November. Also have discounts applied. I enquired about Sky Q - but think its a little pricey for now (especially as I would lose my discounts - so would end up paying £50 a month more) So - settled on moving Sky as it is and phoned for a move this week. I have been told by the advisor that fibre isnt available and in fact they couldn't see any line as yet - but at best it seems I would only be able to get standard BB (which others on here have said is around 2 to 8 meg) What's your experience - suspect its just TV you deal with? As a side note - now I'm not having the Sky Q - I want to send the signal from the 2nd box in the lounge up through the pre installed coaxial (RF out) to a distributor in the loft. I have the distributor already but hoped the installer would ensure the signal is being sent? I need to phone them up this week again as I want to enquire about buying myself out of the contract (last resort) as I really need a faster connection - it seems Virgin are having trouble connecting houses as well though. TV and fibre are obviously the absolute priority in regards to moving house Mark..
Only option for decent BB is Virgin (Co-ax\Fibre to home) or BT (Full Fibre to the home). Other CPs aren't currently using Openreach lines for FTTP and I don't think FTTC is an option here (it isn't on my street). You can cancel your BB at new address without penalty as the same level of service can not be provided at your new home.
Thanks - I hope thats the case. Someone mentioned that as long as Sky could provide BB in any form then they wouldnt allow cancellation.... I need to call them to discuss. I'm also hoping that by not provinding equivellent BB then I can cancel the landline as its much easier to buy these two together as a bundle (doubt it though) ... We'll see
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Deleted
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Post by Deleted on Mar 10, 2016 13:43:25 GMT
Only option for decent BB is Virgin (Co-ax\Fibre to home) or BT (Full Fibre to the home). Other CPs aren't currently using Openreach lines for FTTP and I don't think FTTC is an option here (it isn't on my street). You can cancel your BB at new address without penalty as the same level of service can not be provided at your new home.
Thanks - I hope thats the case. Someone mentioned that as long as Sky could provide BB in any form then they wouldnt allow cancellation.... I need to call them to discuss. I'm also hoping that by not provinding equivellent BB then I can cancel the landline as its much easier to buy these two together as a bundle (doubt it though) ... We'll see Yes ... sorry some confusion, if they can supply a form of Broadband even if it is of a lower speed or over copper and not fibre then I believe they can keep you in contract but the contract must reflect any changes. The situation I'm confusing you with is where you've moved from say BT\SKY but only Virgin supply Superfast BB to your address then there "should" be no charge to cancel your BB services. (Bit of a muddy waters scenario, some will charge you others wont). BT let me cancel as they couldn't offer fibre at that time, however they could offer copper speeds but they still let me leave penalty free. It would be unfair of SKY to keep you in contract considering all the BT slamming and appeals to OFCOM about Copper speeds not being good enough when you have opportunity to take superfast BB with another CP, but I suppose that's the nature of the business.
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Post by chris1983 on Mar 10, 2016 15:50:50 GMT
we had no problem canceling our Sky when we moved. i juts told them that as we were moving into a brand new house i didn't want the exterior tainted with an ugly satellite dish. So would only consider keeping with them if they could offer a cable service
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markc
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Post by markc on Mar 10, 2016 18:16:39 GMT
Yes ... sorry some confusion, if they can supply a form of Broadband even if it is of a lower speed or over copper and not fibre then I believe they can keep you in contract but the contract must reflect any changes. The situation I'm confusing you with is where you've moved from say BT\SKY but only Virgin supply Superfast BB to your address then there "should" be no charge to cancel your BB services. (Bit of a muddy waters scenario, some will charge you others wont). BT let me cancel as they couldn't offer fibre at that time, however they could offer copper speeds but they still let me leave penalty free. It would be unfair of SKY to keep you in contract considering all the BT slamming and appeals to OFCOM about Copper speeds not being good enough when you have opportunity to take superfast BB with another CP, but I suppose that's the nature of the business.
Thanks - I'll phone them tomorrow and see what they say
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markc
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Post by markc on Mar 10, 2016 18:17:24 GMT
we had no problem canceling our Sky when we moved. i juts told them that as we were moving into a brand new house i didn't want the exterior tainted with an ugly satellite dish. So would only consider keeping with them if they could offer a cable service no way !! ... you cant have been in contract?
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damon
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Post by damon on Mar 10, 2016 20:18:17 GMT
Hi Damon, We move in around the 1st of April. I'm with Sky for TV, phone and BB (fibre) and in contract to November. Also have discounts applied. I enquired about Sky Q - but think its a little pricey for now (especially as I would lose my discounts - so would end up paying £50 a month more) So - settled on moving Sky as it is and phoned for a move this week. I have been told by the advisor that fibre isnt available and in fact they couldn't see any line as yet - but at best it seems I would only be able to get standard BB (which others on here have said is around 2 to 8 meg) What's your experience - suspect its just TV you deal with? As a side note - now I'm not having the Sky Q - I want to send the signal from the 2nd box in the lounge up through the pre installed coaxial (RF out) to a distributor in the loft. I have the distributor already but hoped the installer would ensure the signal is being sent? I need to phone them up this week again as I want to enquire about buying myself out of the contract (last resort) as I really need a faster connection - it seems Virgin are having trouble connecting houses as well though. TV and fibre are obviously the absolute priority in regards to moving house Mark..
Only option for decent BB is Virgin (Co-ax\Fibre to home) or BT (Full Fibre to the home). Other CPs aren't currently using Openreach lines for FTTP and I don't think FTTC is an option here (it isn't on my street). You can cancel your BB at new address without penalty as the same level of service can not be provided at your new home.
Hi Mark, The difference in price between Sky Q and SKY+ is £2 however as Q is so new no decisions have been taken to put offers on it, so depending on what benefits you would get from it £50 is very expensive. With regards to Broadband firstly I'd ask yourself what you use it for? If it’s for browsing and the occasional download standard broadband will be fine. If however you frequently download, use it for gaming or have multiple people regularly using the internet at the same time you will need Fibre. At the moment anonymous's advice is spot on, as sky cannot offer you fibre you are free to cancel. Due to a recent Ofcom ruling I expect sky and other providers to hopefully be on the estate soon. I got a great deal for virgin broadband through Uswitch.com and very pleased with it. If you’re running RF links into just 1 other room you won’t need a distributer. Currently I have 2 box's one in the dining room one in the lounge each supply an independent bedroom. With regards to the engineer unfortunately they go out with 8-9 jobs a day so don’t always have the time to setup/ check your distribution system is working correctly. He will be allocated 1hr to complete your entire install. If however everything is connected they can absolutely tune it all in for you and ensure it’s on the best frequency. It’s also worth noting that due to health and safety they are not allowed to access the loft unless it is boarded out...sorry. The latest SKY+ boxes also require IO Links, might be worth checking this beforehand as your distribution system will need to be a specific one to support this (for use of magic eye's) The coax quality used in HH is quite poor I am not happy with the quality of the picture upstairs. Hope that helps but if you need any further advice let me know
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damon
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Post by damon on Mar 10, 2016 20:57:37 GMT
we had no problem canceling our Sky when we moved. i juts told them that as we were moving into a brand new house i didn't want the exterior tainted with an ugly satellite dish. So would only consider keeping with them if they could offer a cable service no way !! ... you cant have been in contract? you can absoloutly cancel for this contract or not, its not very common but it does happen from time to time. done well you wouldnt even notice it especially if your south or east facing
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markc
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Post by markc on Mar 10, 2016 21:05:19 GMT
Thanks Damon... I pay about 68 for everything currently (decent discounts on everything), I'll lose the discount on all bar the BB (the one they cant supply it seems) which takes it to around 110 or so ... Sky Q is a little bit more but without discounts it nets off around 50 quid more. My own fault for haggling with the current price as the difference just seems more when removing it!! I have a 2tb box (no rf out) and a couple of older ones with rf out. One of these would be used in the lounge and then used as the the feed out. Currently have this box in the loft and feeding direct into a distributor around the house. In my mind - rather than this, I was going to have this box in the lounge and have the feed back to the loft (using the aerial point in that room) and then into the distributor in the loft (i've had a plug socket fitted there) .. this would then boost it so I could use magic eyes in 2 bedrooms (i had something like this previously).
I can do that myself so not a problem ... its just that there will be quite a few loose coaxial feeds in the loft to choose from!!! I'd be happy enough if I can cancel the BB for now to be honest ... I use it for downloads, gaming etc .. so I'm used to fibre and would prefer faster connection. I'll ring them tomorrow and see what they say ... thanks for the advice and I'll post once I get a reply from them ... cheers both ..
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markc
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Post by markc on Mar 10, 2016 21:10:14 GMT
no way !! ... you cant have been in contract? you can absoloutly cancel for this contract or not, its not very common but it does happen from time to time. done well you wouldnt even notice it especially if your south or east facing
sooo .. are you saying that in contract you could still cancel on the basis that its a new build and that a sat dish would not fit in... (even if like you say they can be fitted fairly discretely) .. ??
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doob
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Post by doob on Mar 10, 2016 21:18:48 GMT
Hi Has anyone on Waverley walk got broadband? I have just rang BT and they can't see anyone connected which is strange as the site men are saying the cables hanging outside the house are broadband and phone cables and just need connecting?? So confused. Hi Loobin, I'm next door to you and also confused and frustrated. I heard that connection on this road stopped at No.3 because they are so busy having to connect Barretts/Taylor Wimpeys. But then again I've also heard there is no open reach installed and no one can tell me when Virign or Sky connection will be for us on Waverley Walk. I'm no techno, but can't cope without my internet, so I've just bought a portable wifi from EE at Crystal Peaks £20 a month for use of up to 10 applications (phone, TV, laptops).
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damon
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Post by damon on Mar 10, 2016 21:21:10 GMT
Thanks Damon... I pay about 68 for everything currently (decent discounts on everything), I'll lose the discount on all bar the BB (the one they cant supply it seems) which takes it to around 110 or so ... Sky Q is a little bit more but without discounts it nets off around 50 quid more. My own fault for haggling with the current price as the difference just seems more when removing it!! I have a 2tb box (no rf out) and a couple of older ones with rf out. One of these would be used in the lounge and then used as the the feed out. Currently have this box in the loft and feeding direct into a distributor around the house. In my mind - rather than this, I was going to have this box in the lounge and have the feed back to the loft (using the aerial point in that room) and then into the distributor in the loft (i've had a plug socket fitted there) .. this would then boost it so I could use magic eyes in 2 bedrooms (i had something like this previously). I can do that myself so not a problem ... its just that there will be quite a few loose coaxial feeds in the loft to choose from!!! I'd be happy enough if I can cancel the BB for now to be honest ... I use it for downloads, gaming etc .. so I'm used to fibre and would prefer faster connection. I'll ring them tomorrow and see what they say ... thanks for the advice and I'll post once I get a reply from them ... cheers both ..
You can power the distribution unit form your 2tb using a triax io link + power adaptor. Always worth having power in the loft though. I wish we did but overlooked that. All my coax cables in the loft were labelled up into which room they went too. Don’t know if I was lucky though as this seems unusually efficient for HH
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damon
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Post by damon on Mar 10, 2016 21:27:30 GMT
you can absoloutly cancel for this contract or not, its not very common but it does happen from time to time. done well you wouldnt even notice it especially if your south or east facing
sooo .. are you saying that in contract you could still cancel on the basis that its a new build and that a sat dish would not fit in... (even if like you say they can be fitted fairly discretely) .. ?? Yes, you can ask them over the phone stating that it’s a new build and as such do not wish to have a dish. Some estates, mainly social now do not allow dish’s to be located on the front of houses. The likely hood is, is that they will still send an engineer. Explain this to the engineer who will escalate to me or another manager who will then authorise a cancelation. If it’s within 12 months we will most likely take your sky products which are on the accounts back.
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