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Post by cmpaterson on May 14, 2016 15:54:00 GMT
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Post by Rich on May 14, 2016 16:39:12 GMT
Yes that's the same as mine. I just used silicone to go fill the gaps. Got loads of black silicone left if you want it.
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Post by Rich on May 14, 2016 16:39:57 GMT
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Post by terri1977 on May 17, 2016 9:53:39 GMT
Latest on the progress of getting Broadband and Phone connection from BT Openreach;
- Box or should that be boxes installed
- It should take 24 hours after installed for the device to be commissioned (once the Openreach engineers have sent an email to the Admin team to set up the device)
- 24 hours after installation you should be able to register for services (once the PON light stops flashing)
- You can select any provider you wish, you are not tide to BT or Virgin
Hope this helps
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Post by terri1977 on May 17, 2016 9:56:17 GMT
Did anyone else on Derwent chase not have their Black bins collected last Wednesday (11th May)?
I queried it with Rotherham Council and oddly they said our first black bin collection will be the 25th May, our Blue Box, bag and Green bin will be collected tomorrow (18th May).
I was sure that on the 27th April the black bins had been collected, so seems a little strange why they would not collect last week.
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Post by terri1977 on May 17, 2016 10:10:04 GMT
It will depend on when the engineer fitted your box to the inside of the property, do you know what plot number you are, I could ask the engineers before they leave?
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Post by terri1977 on May 17, 2016 10:24:42 GMT
No problem, I'll let you know
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Post by terri1977 on May 17, 2016 11:50:48 GMT
The engineer I spoke with hadn't done it, when I explained that your plot was to the back of ours to the right (if looking through one of our windows) he didn't think they'd done any of those houses yet.
They are still working on site at one of the boxes this week, so they maybe doing it later. Have you asked Dave (site manager) or Rich (assistant site manager)? they should be able to tell you.
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Post by terri1977 on May 17, 2016 11:51:33 GMT
It will depend on when the engineer fitted your box to the inside of the property, do you know what plot number you are, I could ask the engineers before they leave? That would be awesome thank you, we're plot 268. Really appreciate it thanks The engineer I spoke with hadn't done it, when I explained that your plot was to the back of ours to the right (if looking through one of our windows) he didn't think they'd done any of those houses yet. They are still working on site at one of the boxes this week, so they maybe doing it later. Have you asked Dave (site manager) or Rich (assistant site manager)? they should be able to tell you.
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Post by terri1977 on May 17, 2016 12:31:53 GMT
The engineer I spoke with hadn't done it, when I explained that your plot was to the back of ours to the right (if looking through one of our windows) he didn't think they'd done any of those houses yet. They are still working on site at one of the boxes this week, so they maybe doing it later. Have you asked Dave (site manager) or Rich (assistant site manager)? they should be able to tell you. I haven't actually met either Dave or Rich yet, it's ok though i'll ask about next week when we move in - thanks for looking into it for me :-) They are both really helpful and one of them will attend the home demo and introduce themselves. I'll inbox you their email addresses when I find them. Good luck with the move x
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Post by terri1977 on May 19, 2016 8:57:12 GMT
Hoping someone can help, our BT Openreach box still has the PON light flashing, I was told by the Openreach engineers it will stop flashing within 24 hours, that would have been 16:30 on Tuesday, however I've read it can take up to 3 days to be commissioned, which would be today. Does anyone have any advice?
I've checked USwitch and our address comes up with all service providers, so by the looks of things we are ready to go.....
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Post by terri1977 on May 20, 2016 10:56:39 GMT
Getting fibre to our house is turning into a bit of saga....
The PON light stopped flashing on Thursday afternoon, so for the system activation it actually can take between 24 and 72 hours (which is what I read on a BT forum). We stupidly thought now the PON light is solid green we could go ahead and order our Fibre broadband! No you can't, you have to request your service provider activate it with BT Openreach.
If anyone is planning on going with BT, we've ordered standard broadband and phone line (there's a current offer on Money Saving Expert £5.99 per month if you pay your line rental up front). It can take up to 10 working days for BT Openreach to active the Fibre (FTTP) line to your property and then a further 3 days to have it switched on!!! (personally I thought activating and switching it on were one in the same, what do I know!!).
If you decide to go with BT you can upgrade your basic package to Fibre once the line is active and the 'Off Line Team' will contact you within the 10 days to confirm if you are active or not, if not they will continue to chase BT Openreach daily, I gathered from this that it can take longer than 10 days to have your fibre line activated, hence why we've order basic broadband to get us through the wait.
If you want to go down the same route as us, here's what you need to do; - Once your PON light is a solid green you can go ahead and follow these steps
- You will need your ONT Serial Number (which is located on the front of your GPON terminal - 16 digits)
- Contact BT on 0800 100 400 and ask to be put through to the 'Fibre to Home Team' and explain that you have FTTP (Fibre to the door in your new build property)
- Explain to the 'Fibre to Home Team' you need Fibre activating for your new build property and provide them with your ONT Serial Number, this is then passed to BT Openreach for activation and switching on.
- They will explain that the 'Specialist Software Team' will contact BT Openreach with your details and the 'Off Line Team' will chase BT Openreach until your Fibre is activated.
- Once activated the 'Off Line Team' will contact you usually within 10 working days to confirm if your Fibre is now active, if it is you can then choose your fibre package.
- 3 days following this conversation your service will be active, you will get an new Home Hub (it will cost you another £7.95, but you will get a refund for your basic home hub once they receive it back, which I was told is free to send back)
- If you pay for your line rental upfront, you will only need to pay the difference between your basic package and the new fibre package, if they still have the same offer on it will be another £5.00 per month.
Good luck everyone, I've done a lot of research and we are not the only new build community which has had these issues, it happens to them all
Hopefully the above will help, I can only tell you what BT do, but I would assume that other providers will be able to do the same, however when my husband spoke with SSE and EE he was told that BT Retail had to active the fibre line before they could offer you service, so much for customers having a choice.
Anyone have any questions, drop me a line and I will try and help where I can (I'm off line now as I've run out of data on my phone )
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Post by terri1977 on May 20, 2016 15:06:22 GMT
Getting fibre to our house is turning into a bit of saga....
The PON light stopped flashing on Thursday afternoon, so for the system activation it actually can take between 24 and 72 hours (which is what I read on a BT forum). We stupidly thought now the PON light is solid green we could go ahead and order our Fibre broadband! No you can't, you have to request your service provider activate it with BT Openreach.
If anyone is planning on going with BT, we've ordered standard broadband and phone line (there's a current offer on Money Saving Expert £5.99 per month if you pay your line rental up front). It can take up to 10 working days for BT Openreach to active the Fibre (FTTP) line to your property and then a further 3 days to have it switched on!!! (personally I thought activating and switching it on were one in the same, what do I know!!).
If you decide to go with BT you can upgrade your basic package to Fibre once the line is active and the 'Off Line Team' will contact you within the 10 days to confirm if you are active or not, if not they will continue to chase BT Openreach daily, I gathered from this that it can take longer than 10 days to have your fibre line activated, hence why we've order basic broadband to get us through the wait.
If you want to go down the same route as us, here's what you need to do; - Once your PON light is a solid green you can go ahead and follow these steps
- You will need your ONT Serial Number (which is located on the front of your GPON terminal - 16 digits)
- Contact BT on 0800 100 400 and ask to be put through to the 'Fibre to Home Team' and explain that you have FTTP (Fibre to the door in your new build property)
- Explain to the 'Fibre to Home Team' you need Fibre activating for your new build property and provide them with your ONT Serial Number, this is then passed to BT Openreach for activation and switching on.
- They will explain that the 'Specialist Software Team' will contact BT Openreach with your details and the 'Off Line Team' will chase BT Openreach until your Fibre is activated.
- Once activated the 'Off Line Team' will contact you usually within 10 working days to confirm if your Fibre is now active, if it is you can then choose your fibre package.
- 3 days following this conversation your service will be active, you will get an new Home Hub (it will cost you another £7.95, but you will get a refund for your basic home hub once they receive it back, which I was told is free to send back)
- If you pay for your line rental upfront, you will only need to pay the difference between your basic package and the new fibre package, if they still have the same offer on it will be another £5.00 per month.
Good luck everyone, I've done a lot of research and we are not the only new build community which has had these issues, it happens to them all
Hopefully the above will help, I can only tell you what BT do, but I would assume that other providers will be able to do the same, however when my husband spoke with SSE and EE he was told that BT Retail had to active the fibre line before they could offer you service, so much for customers having a choice.
Anyone have any questions, drop me a line and I will try and help where I can (I'm off line now as I've run out of data on my phone )
This is absolutely fantastic (the guide and information, not the situation!). This is going to really speed things up when I move in, so thanks! I think we're going to go with BT so may take advantage of that offer as well :-) No problem, I'm glad its helpful
Just check on Money Saving Expert and USwitch before you call BT, my husband called them last night and got completely ripped off, they were going to charge him £10.00 per month instead of the £5.99 which is an internet offer only, but the Sales person should have told my husband. He's now going through the process of cancelling his order, as I've ordered it on line for the £5.99 PM, also there are vouchers available from Money Saving Expert
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Post by terri1977 on May 23, 2016 14:13:34 GMT
Latest on the BT fiasco, After charging my husband £230 for a package which was more expensive than that I was advised of, I also paid my £240 to get broadband to be told by a very rude off shore call centre that they'd cancelled my order as apparently you can't have standard broadband on a fibre connection! This now means that we are nearly £500 out of pocket to BT!!!! However, on a more positive note, Derwent Chase up to #20 are now available for a Fibre service (through BT at least). Good deals still available on Money Saving Expert, but don't bother applying for standard broadband as they'll take your money and tell you they've cancelled it and they won't be able to confirm when or how you'll get your money back anyway I've complained, maybe something positive will come out of the total mess....
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