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Post by cherylcollins on Feb 7, 2016 16:25:09 GMT
Hi all
My husband and I have recently exchanged contracts for plot 245 Oak Dene Mount, on Lescar Road.
Although we are looking forward to our move we are a little concerned about all the issues people have had with their properties and its making us a bit apprehensive.
We have already noted that timescales mean very little, we were due to exchange on 18th December and ended up being 6 weeks late!!
We think our house is up and that the roof is on.. aiming to be in by the end of April!
Looking forward to joining the community and any advice on what to look out for with the snag would be greatly received!!
Also, as we have bought off plan we haven't seen the interior properly so if anyone would be kind enough to share some pics of their Kinnersely we would be grateful!
Cheryl
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Post by nicola on Feb 7, 2016 20:07:33 GMT
We can see the back of your house from ours, the roof has been on for a couple of weeks now and the windows are in.
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Post by cherylcollins on Feb 7, 2016 20:28:12 GMT
I can't wait to have proper look at it!!
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Post by cherylcollins on Feb 8, 2016 8:13:18 GMT
Hi
Thanks for the heads up!
What sort of issues have you had?
With the snagging, how would you approach it if you were doing it again?
Thanks Cheryl
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Post by winterfell on Feb 8, 2016 16:09:29 GMT
Hi
on the first point we had extremes of no bathroom window, a back garden that doubled as a swamp and all of the pipes coming out of the tank being shot through with a nail gun causing leaks straight through the house and general carnage. However, the first and last points here were avoidable human errors. We had other problems that were silly but small and then we had the usual stuff that comes with a new house and that you have to accept is par for the course.
In terms of how I would approach it, I would do it in the same way again. We went through something like six site managers in under a year and the customer service team kept losing our snagging lists and so on. Get everything in writing and send the snag list through every week or so to remind them of what is outstanding. Perseverance is the key.
Good luck!
E
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Post by cherylcollins on Feb 8, 2016 19:31:48 GMT
Thanks Winterfell,
We decided to ask the sales office about having a professional snagging company in to snag for us. We have just been told we wont be allowed to do this before completion - only we can attend the house walk through 2 weeks prior to completion and this will just be a talk on how the house is built and can be maintained and is not for snagging. My understanding was that we should snag at this point giving them a chance to rectify prior to us moving in. I would much rather do this prior to completion to be honest. Can anyone comment on their experiences here and thoughts on if this is the norm?
Thanks Cheryl
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Post by Deleted on Feb 8, 2016 20:09:15 GMT
We have had the worst time ever with problems as you will have probably seen my other post. No professional snagging company will pick up on the mistakes there have made. If it wasn't for me Dad finding these problems and keeping on top of them, we would be knee deep in s###. Some of the major stuff we are still waiting to have done but they have got to send priffesuknal companies out to sort it as they have tried abd bodged it more and don't want to risk making it worse.
Good luck with the move but I would advise taking a shovel xx
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Post by cherylcollins on Feb 8, 2016 20:29:31 GMT
Hi Photographer_Hayley
Yes, I have seen your posts and your pictures. I am so sorry you have had such a bad time of it. I had thought perhaps you had been really unfortunate but it does seem that others are having problem after problem.
Do Harron acknowledge the issues, I mean, accept they are at fault at least or is it a battle every time?
It all seems like a huge rush to get people into homes without a quality around the build, which is ironic as it was the 'quality' which Harron boasted about which made us look at the houses in the first place.
I'm trying to remain positive, we have exchanged and have paid for all of our extras, I feel now like we are waiting for disasters to happen! xx
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Post by Deleted on Feb 8, 2016 21:03:59 GMT
I have got to admit that probably ours and next doors are probably the worst!! All because they shouldn't have signed them off and they even admitted to that.
They have been round quite a bit, since they returned to work on the 4ty January we have had workmen in every single day, whether it be painters, plasterers, carpet fitters, electricians etc BUT only because we have pressured them. My dad has been a rock, he's been round here every day and on their case every single day and if they aren't answering their phones he goes and finds them. We tend to go straight to the contractor to get it sorted rather than managers. Although there was dispute about one of the contractors breaking our canopy, since then the site manager has been quite good with us and tends to phone my dad to let him know what's happening on that day.
We have had quite a few bodged jobs and my dad has had to babysit them, like a fake drain then when asked to do it right they bodged it again and buried it like we wouldnt know and it tool my dad to dig it up again to check on them and thats when we found out what they were doing, there's been quite a few jobs like that that they think they can hide once they've been caught out the first time. You have got to keep on top of them and check everything they do, don't just assume they have fixed the problem.
I think you will be fine, the next time for rushing jobs is April that's when their next lot of targets have to be in for so come April there will be probably a couple of houses as worse as ours but just keep on top of them, get all the contractors numbers and ring them direct.
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Post by cherylcollins on Feb 8, 2016 21:08:25 GMT
Lol, well we are due to complete in April! At least we are prepared for the worst! xx
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Post by Deleted on Feb 8, 2016 21:16:46 GMT
Just remember not to take them at face value, they are there to sell and will tell you any bull**** to try and make you happy and believe them xx
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Post by Deleted on Feb 8, 2016 22:33:38 GMT
Thanks Winterfell, We decided to ask the sales office about having a professional snagging company in to snag for us. We have just been told we wont be allowed to do this before completion - only we can attend the house walk through 2 weeks prior to completion and this will just be a talk on how the house is built and can be maintained and is not for snagging. My understanding was that we should snag at this point giving them a chance to rectify prior to us moving in. I would much rather do this prior to completion to be honest. Can anyone comment on their experiences here and thoughts on if this is the norm? Thanks Cheryl We had Brick Kickers do ours 1 day prior to moving in, I don't think they can actually stop you. Can house builders refuse access? The Consumer Code for Home Builders states: “5.2 Co-operation with professional advisers.” “Requirement: The Home Builder must co-operate with appropriately qualified professional advisers appointed by the Home Buyer to resolve disputes.” “Guidance: There should be proper, prompt and professional co-operation between you and the Home Buyer’s appropriately qualified professional advisers. Such advisers will include trading standards departments, Citizens Advice, consumer centres and professional advisers formally appointed under a relevant professional institute’s rules.” It could be argued that Professional Snagging Inspectors could actually prevent disputes with house builders. Whilst the property is legally owned by the builder, they can control who they allow to have access. House builders can also play the health and safety card too, however, if it is safe for a home buyer to visit, it is safe for professional inspectors. If your house builder is refusing your snagging inspector access to carry out his inspection, instruct your solicitor not to transfer the final payment and legally complete the purchase until you are fully satisfied with the quality and completeness of your new home. It is advisable to ask him to write to the house builder to confirm that legal completion will not take place until an independent snagging inspection has been carried out and all items in the report have been rectified.
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Post by cherylcollins on Feb 9, 2016 7:00:37 GMT
Thanks for the guidance anonymous.
How did you go about agreeing the inspection? Do you think that they picked up much more than you would have done doing it yourself and more importantly do you think it made a difference in getting issues corrected fully and resolved more speedily?
Have you struggled with anything, assuming you dealt with Harron?
Thanks again Cheryl
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Post by teddyowner on Feb 9, 2016 23:07:50 GMT
We have just been told we wont be allowed to do this before completion - only we can attend the house walk through 2 weeks prior to completion and this will just be a talk on how the house is built and can be maintained and is not for snagging. My understanding was that we should snag at this point giving them a chance to rectify prior to us moving in. Cheryl Did they manage to keep a straight face when they told you this? In the experience of myself and many others they will show you round 2 hours before they hand the keys over. Your moving in date will be pushed backwards and forwards half a dozen times and even a couple of days beforehand they won't commit 100% Your best bet for a look around is to come down on a Saturday morning with a high viz vest and a helmet and gain access when there are contractors in trying to catch up and no Harron site managers around. Hope your move goes well and good luck in your new home.
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Post by Deleted on Feb 22, 2016 19:06:12 GMT
Hi Cheryl we have got plot 249 just up from you. They have been really cracking on with the houses on that strip recently, our roof is on and windows in and scaffolding down now. The weather has been very kind as well luckily.
We had a call from the sales office last week saying they are well on schedule and building works should be completed on the 15th of April, ready to move in for the end of April. I'm glad they're on time and not having to rush them through, reading some of the problems others have had with them. Hopefully ours will be a little smoother (fingers crossed).
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