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Post by teddyowner on Nov 13, 2015 16:04:16 GMT
My wife and I booked 3 days off between us next week to allow Harron access to rectify the staircase in our home that was installed incorrectly.
Just had a phone call to say they haven't got the parts and won't be coming, this is after having had it booked in for months.
For anyone hoping to get their snagging issues sorted, you will run out of holidays and patience long before you are finished.
One step forward then two steps back.
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Post by stanley on Nov 13, 2015 16:09:25 GMT
They will never get any better.
They are currently experiencing 'supply issues', which by my interpretation means they forgot to order everything they need.
All I can suggest is to keep on at them, Cc customer services etc in to all emails as detailed in my previous posts, and don't let them fob you off.
I think we need some local media coverage to try and kick them into gear, as they don't seem to have much motivation at the moment.
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Post by bish on Nov 14, 2015 0:14:43 GMT
We still have over 40 snags after 12 months  |
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Post by stanley on Nov 14, 2015 15:16:37 GMT
So what are we going to do about it?
Harron clearly aren't improving, it is up to us residents to force them into action.
Does anyone see any value in getting a local newspaper or radio station involved? Or should we see if we can get something like the rogue traders series interested? There must be enough of us with similar stories.
It probably won't make anything any better for us, but might change things for the future so others don't experience what we have.
Everyone's thoughts welcome!
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Post by teddyowner on Nov 15, 2015 14:20:31 GMT
They will never get any better. They are currently experiencing 'supply issues', which by my interpretation means they forgot to order everything they need. In my experience "supply issues" is a euphemism for having not paid your bills and not having lines of credit extended. As for getting remedial work done the problem is that by the time they get round to looking at it the original tradesman/contractor who f*cked it up in the first place is paid up and long gone so Harron then have to pay someone else to sort it out which they don't really want to do. |
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Post by nowait on Nov 17, 2015 9:31:35 GMT
Turns out if you threaten to get the directors home address and write them you get a phone call within an hour! A pointless phone call though.
Personally I dont think I would recommend Harron to anyone. They are slowly lowering the quality of their houses phase by phase and if it wasn't for Neil the amazing site manager on our bit it would be a nightmare.
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ammo
New Member
Posts: 41 
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Post by ammo on Nov 17, 2015 12:10:12 GMT
I'm not a Harron owner, and my post is not related to their house, but is about their customer service in the sales office! Was in there last week, as I was lookng into moving from my Barrett semi into a detached Harron. It turns out the sales office know practically nothing about the houses they are building...the show homes are now out of date as they're not building any more of those types, and the sales office could not help me when I asked about part-ex, or assisted move - I actually had to explain the service to the lady, and her response "oh, I've only been here a short time"!! From reading other comments, I'd say the whole setup is a shambles!. Hope you all get the help you need  |
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Post by stanley on Nov 17, 2015 14:22:36 GMT
ammo,
Try dealing with them on a purchase of over £250k, you would see just how bad their customer service actually is!
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Post by parnell on Nov 19, 2015 20:40:32 GMT
I recorded several phone calls with them and filed all the emails and then threatened to sue them for 3 things, cost to rectify issues, lost earnings/ wasted holidays for missed appointments and stress caused to my pregnant wife. Suprise suprise they got their shit together and fixed a few things but after a few months they quickly returned to standard practice. I also threatened to spend time outside the sales office giving out flyers highlighting their customer service issues.
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Post by stanley on Nov 20, 2015 9:00:10 GMT
The reason for their lack of customer service is simple; a customer buying their 'dream house' is likely to live in it for a substantial period of time. Repeat purchases are unlikely, so they don't need to keep buyers happy for the next purchase.
Once they have got their money, they move on to the next victim with little or no effort to deliver what they, and their website, promise. (Have a look at what they claim to offer on the website! ).
I have repeatedly tried to get to speak with a director, but they just refuse every time.
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Post by trinity21 on Nov 23, 2015 8:46:40 GMT
This is one of the reasons i bought with barratt homes after reading this site about their customer service issues
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