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Post by meg2158 on May 18, 2015 17:54:54 GMT
So our drive is finally tarmaced so went for a peek through the window...They've fitted the wrong doors and not fitted our kitchen downlights... has anyone got a contact number for the site manager so we can let him know ASAP?
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Post by Matt on May 18, 2015 19:12:51 GMT
0114 2697835 is the site office number.
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Post by nicro on May 18, 2015 19:26:25 GMT
I'd be waltzing straight into sales if it was me , you might get something chucked in as a sweetener if they've mucked up
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Post by meg2158 on May 18, 2015 19:56:04 GMT
That's what we're planning to do but they're closed now til thursday. Going to be a bugger for them fitting downlights in a downstairs room now they've finished all the plastering etc but hey its their problem!
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Post by Matt on May 18, 2015 20:07:00 GMT
You're not alone though as they put a dividing wall in that we'd asked to be taken out. Caught it early enough so that it didn't cause too many issues.
Our issue was at the same time of the week in that the sales office was closed but a combination of regional office and site office were very helpful
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beth
New Member
Posts: 39 
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Post by beth on May 20, 2015 22:07:27 GMT
I've been here since November 2013 and any snags I've just gone to the site office as that's what they asked me to do.
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Post by nicro on May 21, 2015 6:21:47 GMT
Beth , you'd be better off going through customer services because it's then logged down on system so if the same problem comes back when you're out of warranty then you can get it sorted out
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Post by Rich on May 21, 2015 7:58:48 GMT
Email is the best method, no matter who your builder is. Get it in writing. There's been a few times that proof of an email has saved me when it gets to a 'he said, she said' situation. You can always follow the email up with a site visit.
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