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Post by bish on Apr 11, 2015 13:12:56 GMT
Called up yesterday, asking for Tom, not available, asked for someone else, not available, asked why, all customer service staff contracts had been terminated yesterday.
Don't know if this is a good sign because Harron recognise they need to improve their customer service, or if it's a bad sign, because they don't care!
??
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Post by nightowl on Apr 11, 2015 17:26:12 GMT
Called up yesterday, asking for Tom, not available, asked for someone else, not available, asked why, all customer service staff contracts had been terminated yesterday. Don't know if this is a good sign because Harron recognise they need to improve their customer service, or if it's a bad sign, because they don't care! ?? What did they advise you to do in the meantime? What's the contingency? Who answered the phone if there are no customer service staff? The cleaners probably.... And probably do a better job!! |
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Post by bish on Apr 11, 2015 18:13:03 GMT
Call back on Monday to find out what the plan is.
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Post by kadypants on Apr 11, 2015 21:50:01 GMT
I was just about to ask the same thing. I know we have jobs pending, really dont want to have to go through the process of explaining everything again when someone has been out already.
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Post by bish on Apr 11, 2015 22:03:57 GMT
Yep. It's back to square one for us. I have a snag list and two specific outstanding queries they I'll now need to re ignite from scratch again.
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Post by winterfell on Apr 12, 2015 19:50:49 GMT
That's a shame as Tom was actually helpful and remembered what we have outstanding. 2 + years in and I am still waiting for resolution for some issues.
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Post by bish on Apr 12, 2015 20:46:51 GMT
Regrettably Tom was anything but helpful for us.  |
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Post by winterfell on Apr 13, 2015 17:32:10 GMT
By helpful I mean calling me back! It's never been good service but he was better than some I've dealt with.
Tried them again today and was advised that they are 'revamping' customer service. Don't know if this is a good or bad thing.
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Post by Deleted on Apr 19, 2015 9:42:02 GMT
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Post by bish on Apr 19, 2015 15:02:28 GMT
Not a surprise unfortunately
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Post by bish on Apr 19, 2015 15:05:17 GMT
The key thing for me now is to have Harron pull their finger out and have a real focus on customer service and fixing these snags. We've had a big problem since Christmas which still hasn't got sorted out. My wife was getting upset. I ended up telephoning customer service and giving them an earful only to then find out they'd all been fired a few days afterwards which now means instead of something happening, nothing at all is.
If there article is anything to go by, at least we can now threaten media complaints if things don't improve.
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Post by p99ull on Apr 19, 2015 15:22:53 GMT
The key thing for me now is to have Harron pull their finger out and have a real focus on customer service and fixing these snags. We've had a big problem since Christmas which still hasn't got sorted out. My wife was getting upset. I ended up telephoning customer service and giving them an earful only to then find out they'd all been fired a few days afterwards which now means instead of something happening, nothing at all is. If there article is anything to go by, at least we can now threaten media complaints if things don't improve. I had a cracked window on the panel at the side of our front door for 6 months and got totally fed up with nothing happening. I sent an email stating I was going to the Sheffield star if it wasn't sortred withing a week, and the glass got replaced as an emergency repair on Christmas eve. It might not work for everyone, but it worked for me. |
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Post by Deleted on Apr 19, 2015 15:27:25 GMT
We've had no end of issues and no resolution!
Surely with all the delays in fixing snags and restructuring of customer service causing further delays they should extend our 2 years warranty as an apology or good will gesture! But this is Harron Homes - Yorkshires Premier non doers!
I read on a post somewhere else on the forum that the site manager said they just laugh at the comments on this forum! Are they laughing now I wonder or are they going to up their game and ask themselves "If I paid over a quarter of a million for this house would I be happy?" Many of the snags should be sorted before people move in!
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