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Post by bish on Nov 25, 2014 19:04:41 GMT
Does anyone think this is normal / acceptable? Please see attachments. I've raised this a few times now with H but so far haven't had any joy. So if anyone has any formal ways of how I can escalate this please let me know! |
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Post by nightowl on Nov 25, 2014 19:31:32 GMT
In my opinion that should not be classed as normal or acceptable, but I'm sure others will know better than I do.
What I am interested to know is why it's so bad when we haven't had that much rain in last couple of days?! What have HH said about it so far?
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Post by Deleted on Nov 25, 2014 20:01:09 GMT
Hi
I wouldn't be worried about the garden itself, you can see the higher parts on the picture which are causing the puddles in the troughs. You can easily level that and until you get some turf or something to bind the surface together it'll always look like the Somme.
The water pooling up at the house would concern me though, do you have any drainage gullies at the base of your rainwater pipes or are they a single piece going straight underground without any inlet for surface water?
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Post by bish on Nov 25, 2014 20:14:48 GMT
In my opinion that should not be classed as normal or acceptable, but I'm sure others will know better than I do. What I am interested to know is why it's so bad when we haven't had that much rain in last couple of days?! What have HH said about it so far? These pictures were taken at the weekend when it rained. There are still pockets of puddles across the garden that haven't yet drained. Radio silence from HH customer services! To be fair I asked Russ to come around and have a look and he did so, but no resolution yet. |
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Post by bish on Nov 25, 2014 20:20:11 GMT
Hi I wouldn't be worried about the garden itself, you can see the higher parts on the picture which are causing the puddles in the troughs. You can easily level that and until you get some turf or something to bind the surface together it'll always look like the Somme. The water pooling up at the house would concern me though, do you have any drainage gullies at the base of your rainwater pipes or are they a single piece going straight underground without any inlet for surface water? The latter. The drainpipe goes straight in to ground. No gullies across the back of the house. The pooling of water is a good 2-3 inches deep. It's exacerbated by the TW dump site next to our property where they have a big earth pile and a number of large puddles (that never appear to drain). As soon as it rains that swells and any overflow channels down in to our rear garden. This then builds up to the rear of our property and because the earth in our garden isn't very permeable (or as you point out also no gullies or other method of drainage) it can't soak away quick enough. It's happened 4 times now since we moved in 5 weeks ago. I also can't get out to do the garden and try to fix any of this because every weekend it seems to rain. |
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Post by nightowl on Nov 25, 2014 20:20:54 GMT
In my opinion that should not be classed as normal or acceptable, but I'm sure others will know better than I do. What I am interested to know is why it's so bad when we haven't had that much rain in last couple of days?! What have HH said about it so far? These pictures were taken at the weekend when it rained. There are still pockets of puddles across the garden that haven't yet drained. Radio silence from HH customer services! To be fair I asked Russ to come around and have a look and he did so, but no resolution yet. I've done some research for you... Here is a quote from the NHBC building standards (chapter 9.2, S6) "9.2 - S6 Garden areas shall be adequately prepared for cultivation Construction rubbish and debris should be removed from garden and other areas around the home. The ground around the home can be compacted by machinery and storage of materials during construction as well as when topsoil is being replaced and this can affect the structure of the soil and its draining capability. Where this occurs within 3m of the home appropriate action should be taken to suitably restore the drainage characteristics of the soil. Any ground disturbed during construction should be re-graded to conform to the general shape of the adjacent ground. Subsoil should not be placed over topsoil and any topsoil disturbed should be reinstated. Garden areas should be provided with topsoil to a thickness of not less than 100mm. The topsoil should not contain contaminants which are likely to present a hazard to users of the garden area." According to this, I think HH have to come and sort it as water should not pool within 3m of your house.... |
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Post by Rich on Nov 25, 2014 20:28:22 GMT
Ours was the same. Our gardeners created a series of channels leading into two soakaways. Even then though the water wouldn't subside because of the density of the clay soil. You have my sympathy, it's depressing to look at. We had people come round to quote for AstroTurf and they weren't interested due to the sheer amount of work. Harron did sort it but it took a lot of pressure. They ended up connecting our soakaways to the main sewer. It's much better though when you get grass down.
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Post by nightowl on Nov 25, 2014 20:37:10 GMT
Ours was the same. Our gardeners created a series of channels leading into two soakaways. Even then though the water wouldn't subside because of the density of the clay soil. You have my sympathy, it's depressing to look at. We had people come round to quote for AstroTurf and they weren't interested due to the sheer amount of work. Harron did sort it but it took a lot of pressure. They ended up connecting our soakaways to the main sewer. It's much better though when you get grass down. How easy was it for them to connect to the sewer? Are we talking your sewer pipe at back of house which your toilet drains to, or to a sewer pipe of the estate out front? Just wondering how they connected all way from rear garden? If it's just to toilet sewer drain you wonder why try don't just do this as a matter of course to save all the after sales issues! |
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Post by Rich on Nov 25, 2014 22:21:35 GMT
We have a sewer running underground in our back garden and into our neighbours. It took the ground works team about 2 hours so not hard really. They should be doing something about the poor drainage but it's always a case of the bare minimum.
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Post by Deleted on Nov 25, 2014 22:56:19 GMT
Hi I wouldn't be worried about the garden itself, you can see the higher parts on the picture which are causing the puddles in the troughs. You can easily level that and until you get some turf or something to bind the surface together it'll always look like the Somme. The water pooling up at the house would concern me though, do you have any drainage gullies at the base of your rainwater pipes or are they a single piece going straight underground without any inlet for surface water? I can see in your picture with your impressive scooter collection that there's a gully where the sink outlet is but it's been left raised an inch or so above the current ground level which makes it pretty useless at the moment. I suppose they left it like that in anticipation of you putting down a patio or something? With regard to the huge puddle next to the shed I'd try to go down the route of getting Harron or the NHBC to look into it first and push them towards putting a drainage gulley at the bottom of that down pipe. Some developments keep the rainwater and the grey/waste water systems separate nowadays and you don't want to give them an excuse to weasel out of it if you got it sorted yourself beforehand. Frustrating I know because while they drag their feet you are the one with all the mess to contend with. |
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Post by bish on Nov 26, 2014 17:11:48 GMT
These pictures were taken at the weekend when it rained. There are still pockets of puddles across the garden that haven't yet drained. Radio silence from HH customer services! To be fair I asked Russ to come around and have a look and he did so, but no resolution yet. I've done some research for you... Here is a quote from the NHBC building standards (chapter 9.2, S6) "9.2 - S6 Garden areas shall be adequately prepared for cultivation Construction rubbish and debris should be removed from garden and other areas around the home. The ground around the home can be compacted by machinery and storage of materials during construction as well as when topsoil is being replaced and this can affect the structure of the soil and its draining capability. Where this occurs within 3m of the home appropriate action should be taken to suitably restore the drainage characteristics of the soil. Any ground disturbed during construction should be re-graded to conform to the general shape of the adjacent ground. Subsoil should not be placed over topsoil and any topsoil disturbed should be reinstated. Garden areas should be provided with topsoil to a thickness of not less than 100mm. The topsoil should not contain contaminants which are likely to present a hazard to users of the garden area." According to this, I think HH have to come and sort it as water should not pool within 3m of your house.... that's really kind of you thanks. Very useful and gives me some ammunition to work with HH on. I'll keep this thread updated for general interest as hopefully this gets fixed. |
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Post by bish on Nov 26, 2014 17:13:33 GMT
Ours was the same. Our gardeners created a series of channels leading into two soakaways. Even then though the water wouldn't subside because of the density of the clay soil. You have my sympathy, it's depressing to look at. We had people come round to quote for AstroTurf and they weren't interested due to the sheer amount of work. Harron did sort it but it took a lot of pressure. They ended up connecting our soakaways to the main sewer. It's much better though when you get grass down. I'm trying to picture your soakaways, are they effectively channels of troughs carrying water in to your drainage? I'm picturing an uneven distribution of earth which wouldn't be great for turfing over. |
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Post by Rich on Nov 26, 2014 18:16:38 GMT
Ours was the same. Our gardeners created a series of channels leading into two soakaways. Even then though the water wouldn't subside because of the density of the clay soil. You have my sympathy, it's depressing to look at. We had people come round to quote for AstroTurf and they weren't interested due to the sheer amount of work. Harron did sort it but it took a lot of pressure. They ended up connecting our soakaways to the main sewer. It's much better though when you get grass down. I'm trying to picture your soakaways, are they effectively channels of troughs carrying water in to your drainage? I'm picturing an uneven distribution of earth which wouldn't be great for turfing over. Our garden has a natural slope. The channels were created going with the slope and ended up at two big holes in the ground, about 4 feet deep. Since these didn't work, the groundwork team dug a channel to the nearest sewer and then put a pipe in it, acting a bit like an overflow. We were out when they didn't so didn't get to see exactly what they did. This is what it looked like when full. Attachments:
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