|
|
Post by topsykavs on Mar 4, 2017 17:56:24 GMT
Hi all, on here and on the Facebook group it sounds like there's a fair few of us frustrated with Harron's aftercare (or lack thereof). Just wondered if people thought it would be worth trying to do something as a collective to try to get a better response( not sure if this has all been tried before but wondering if we all write to the counsellor or our MP or something might that get them moving? I'm getting nowhere on my own! Be good to hear everyone's thoughts or if you think it'd be a waste of time!
|
|
matty
New Member
Posts: 14 
|
Post by matty on Mar 9, 2017 15:31:31 GMT
I agree with your comments entirely. I could have written your blog myself! we moved in December 2015. We have had multiple snags and been fobbed of for well over a year. Some snags have been rectified but should not have been there in the first place if inspected for quality completion. Like a garage that floods when it rains! Doors that don't close. Damage to floor tiles. Heating that wont turn off to name a few...
We have written multiple letters to them but never get any response. In the main emails are ignored too. I am open to suggestions for the next step. they have spoilt the whole buying experience of our new house and caused unnecessary stress.
|
|
|
|
Post by terri1977 on Mar 28, 2017 10:58:58 GMT
Hi all, on here and on the Facebook group it sounds like there's a fair few of us frustrated with Harron's aftercare (or lack thereof). Just wondered if people thought it would be worth trying to do something as a collective to try to get a better response( not sure if this has all been tried before but wondering if we all write to the counsellor or our MP or something might that get them moving? I'm getting nowhere on my own! Be good to hear everyone's thoughts or if you think it'd be a waste of time! My husband and i are definitely interested in joining a collective act. Would you like to discuss in more detail? I'll PM you my mobile number and if your interested we can start to draft up a plan of action and agree next steps |
|
|
|
Post by terri1977 on Mar 28, 2017 10:59:51 GMT
I agree with your comments entirely. I could have written your blog myself! we moved in December 2015. We have had multiple snags and been fobbed of for well over a year. Some snags have been rectified but should not have been there in the first place if inspected for quality completion. Like a garage that floods when it rains! Doors that don't close. Damage to floor tiles. Heating that wont turn off to name a few... We have written multiple letters to them but never get any response. In the main emails are ignored too. I am open to suggestions for the next step. they have spoilt the whole buying experience of our new house and caused unnecessary stress. I will PM you my mobile number, if you'd like to join a collective act, we should get our facts straight and agree a plan of action and our next steps  |
|
|
|
Post by terri1977 on Mar 29, 2017 9:26:39 GMT
If anyone else is having trouble getting Harron Homes to answer emails, letters or voice mails, please get in touch on here, the more people we get to act together the stronger we are |
|
|
|
Post by terri1977 on Mar 31, 2017 9:56:00 GMT
Set up a meeting at the Winter Green on Thursday 6th April 2017 @ 19:00. Everyone welcome, trying to get support of local MP's too, so the more we have for them to take to Harron the better.
|
|
|
|
Post by terri1977 on Apr 6, 2017 16:28:11 GMT
Fantastic news everyone, I've just been contacted by Maggie who's new to Harron Homes, she's going to deal with all outstanding defects. So if you want Harron Homes to come and visit you and review what's outstanding, email customer service on customerservice@harronhomes.co.uk. she said they are aware of how upset many customers are and want to make an effort to get outstanding issues sorted.
|
|
|
|
Post by topsykavs on Apr 8, 2017 16:45:29 GMT
So sorry I haven't checked this for a while, will try to catch up with you!
|
|
|
|
Post by terri1977 on Apr 28, 2017 14:02:50 GMT
I just use the email address, that way i can remove the not so nice bits 😀
|
|
|
|
Post by terri1977 on Apr 28, 2017 14:08:32 GMT
When i spoke with her in person last week, she did say they were going to around to everyone! They are currently moving into a new office in Barlborough, which is where the support for this site will be managed from.
|
|
|
|
Post by terri1977 on Apr 28, 2017 15:00:47 GMT
😀
|
|
