Heating and hot water help

[johnnyt]

Hi all

We have just moved into our home and we are loving it. However we have not got a clue on how the thermostat for the heating and hot water works. We were never really shown and now it seems like we get very little heat or hot water during the day. I have tried following the instructions to change times and temperature etc but it just doesn't seem to want to work. Tried to have a shower this morning water was freezing. The hot water tank upstairs keeps making "working" noises but with no results.
Can anyone help??

Thanks
Johnny

[beth]

My pre-heat for the water is always on. Regarding the heating I have set times for it to come on and go off with the thermostat set but manually override the timer if I'm in all day.