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Post by winterfell on Feb 11, 2015 15:57:53 GMT
There's s new person in the team, Tom. He's been really good up to now. He even remembers what the issues are!!
We've been in over two years and have had a mixed experience. My advice is to be determined and email everything.
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Post by frustrateddad on Feb 11, 2015 16:11:21 GMT
There's s new person in the team, Tom. He's been really good up to now. He even remembers what the issues are!! We've been in over two years and have had a mixed experience. My advice is to be determined and email everything. I think i might start a daily update email to them.... "Snags still outstanding........"
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Post by p99ull on Feb 12, 2015 10:39:04 GMT
I sent another email to customer services last night... The Mrs had a surprise knock on the door this morning at 9am and a guy was stood there out of the blue to look at our issues. It strikes me that it's a bit of a lottery! Only advice I can give is keep emailing.
Frustrateddad - I think your daily email idea might be a good one :-)
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Post by davsur on Feb 12, 2015 22:29:09 GMT
Tom called yesterday to see if our roof tile had been replaced 'yes thanks, about a month ago' followed by a welcomed knock on the door from Gary and Russ to check outstanding issues and that they were on it! Fingers crossed!!
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Deleted
Deleted Member
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Post by Deleted on Feb 12, 2015 23:06:09 GMT
We were told that customer care/after sales has now been passed over to site management as it was so woeful and to be fair we've found that shouting" Oi Gary! Come and look at this that needs sorting" when we see him passing by is a lot quicker and a lot more effective than emailing a third party.
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Post by martinntara on Feb 13, 2015 12:34:12 GMT
Must agree with teddyowner. Russ and Gary are the go to guys. It's a lot easier to cut through the BS and go straight to source. They are both really helpful and pretty proactive.
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daver
Junior Member
Posts: 80
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Post by daver on Feb 16, 2015 23:21:33 GMT
We have been having loads of trouble too. Only got a couple of snags left to sort since we moved in (July) and it's all gone quiet. No replys to phone calls or emails any more. Really annoying that I can't just call in to the site office as I'm out at 6 in the morning and not usually home till 7 . Will just have to keep pestering!
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Post by martinntara on Feb 17, 2015 6:49:08 GMT
daver try emailing russcarr@harronhomes.co.uk . He quickly gave me his email address the other day as I was leaving for a meeting. He's the site manager and is helpful.
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Post by krisswfc on Feb 17, 2015 21:34:48 GMT
Harron head office are a nightmare however full marks to Gary onsite, I rang him for a non warranty related issue yesterday at 4pm and he had sorted it by 8am this morning, can't fault him, top guy.
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Post by winterfell on Feb 23, 2015 19:05:58 GMT
Gary and Russ are great. When we moved in and until they started we went through around 6 site managers. Complete nightmare and our snag list was lost about 7 times. Perseverance has paid off and just over two years on, we only have a few issues left.
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