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Post by Helen on Nov 22, 2014 10:41:10 GMT
Hi, we've been in our house nearly a year and a half and last night when my partner opened the downstairs toilet door it came off and hit him in the head. On closer inspection we can see the safety screws have been missing all this time so it's a wonder that nothing like this has happened sooner!Anyone else had this issue? I've attached a picture of the door with missing screws and another that does have them
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Post by nicro on Nov 22, 2014 18:29:15 GMT
WOWSERS!!!!! That's a big clump of a door , I've just gone round all mine and all are fine , you gone straight to site office or sales or customer care ? Post the results will you
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Post by nicro on Nov 22, 2014 18:31:48 GMT
Which type home are you in?
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Post by Helen on Nov 23, 2014 19:35:24 GMT
Which type home are you in? We're in a gosford, can't get to the office until Friday so I'll update when Ive been. Could have been a worse outcome if it was a child
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Post by p99ull on Nov 23, 2014 20:45:25 GMT
Which type home are you in? Could have been a worse outcome if it was a child Maybe I'm a bit behind the times... But I don't think you can get pregnant by a door dropping on your head!?
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Post by Helen on Nov 24, 2014 13:29:36 GMT
Could have been a worse outcome if it was a child Maybe I'm a bit behind the times... But I don't think you can get pregnant by a door dropping on your head!? Haha you know what I meant! If one of my nieces or nephews had been the one it had fallen on they would have been seriously hurt
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Post by p99ull on Nov 24, 2014 13:46:06 GMT
I did know what you meant... and sorry for making light of a situation that could have been a lot worse... but I just couldn't resist that one!
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Post by nicro on Nov 24, 2014 16:48:32 GMT
Something you have to know about Paul , he's a comedy genius !
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Post by p99ull on Nov 24, 2014 17:22:46 GMT
Something you have to know about Paul , he's a comedy genius ! Hey... I'm not the one with the comedy badge on my profile mate! ;-)
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Post by Helen on Nov 25, 2014 18:30:25 GMT
Had a tweet back from TW yesterday asking me to email Michelle. I emailed yesterday afternoon but no reply yet. Looks like I'll have to pop in Friday
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Post by nightowl on Nov 25, 2014 20:30:23 GMT
Hi, we've been in our house nearly a year and a half and last night when my partner opened the downstairs toilet door it came off and hit him in the head. On closer inspection we can see the safety screws have been missing all this time so it's a wonder that nothing like this has happened sooner!Anyone else had this issue? I've attached a picture of the door with missing screws and another that does have them Sorry if I'm bring thick, but there are 3 screw holes on the picture, with one screw missing... Why didn't the other 2 screws stop the door falling off? Sorry if it's a silly question! Be careful by the way... Your comments are destroying the myth that TW acknowledge, assess, and fix all snags within 30 seconds of them first being reported ;-)
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Post by nicro on Nov 25, 2014 23:24:41 GMT
No ones perfect not even me
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Post by Helen on Dec 1, 2014 8:33:07 GMT
Hi, we've been in our house nearly a year and a half and last night when my partner opened the downstairs toilet door it came off and hit him in the head. On closer inspection we can see the safety screws have been missing all this time so it's a wonder that nothing like this has happened sooner!Anyone else had this issue? I've attached a picture of the door with missing screws and another that does have them Sorry if I'm bring thick, but there are 3 screw holes on the picture, with one screw missing... Why didn't the other 2 screws stop the door falling off? Sorry if it's a silly question! Be careful by the way... Your comments are destroying the myth that TW acknowledge, assess, and fix all snags within 30 seconds of them first being reported ;-) Because the hinge slides into the bit that is screwed in and without the other screws it slides out with nothing to stop it! The last I heard from them was Thursday and ive been waiting for a call from the site manager but still nothing. I've emailed again!
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Post by Helen on Dec 1, 2014 8:34:26 GMT
Oh and there are 5 screws missing
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Post by nicro on Dec 1, 2014 12:11:47 GMT
If you want something done you need to walk to site office and see Marc in person as theres loads going off and he may have forgot
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